OGDESK
Democratize Residential Property Management.
Reduced stress and better management with Professional ticketing system.
• One step closer toward transparency with more remote power to every resident.
• Better contribution from every board member, with dedicated department & auto ticket management.
• Better contribution from every board member, with dedicated department & auto ticket management.
CLOUD BASED HELPDESK & COMPLAINT MANAGEMENT.
OGDESK
[HelpDesk - Resident View]
The Society App for Residents
Miscommunication and lack of awareness regarding residents' and homeowners' issues and requests are common causes of conflict between residents and committee members. OGDesk addresses this by increasing transparency in complaint and issue management. It is a tool that gives residents a voice and channel to raise issues with the appropriate stakeholders in a systematic way, allowing the system to take care of coordinating the ticket with the relevant department heads.
With OGDesk, residents are no longer dependent on managers or other members for updates on their tasks and issues. It empowers them to keep track of their requests and escalate them as needed. The transparent ticket update feature clearly identifies the task owner, eliminating the possibility of mismanagement. OGDesk helps to improve communication, increase transparency and reduce conflict, resulting in a more harmonious community.
With OGDesk, residents are no longer dependent on managers or other members for updates on their tasks and issues. It empowers them to keep track of their requests and escalate them as needed. The transparent ticket update feature clearly identifies the task owner, eliminating the possibility of mismanagement. OGDesk helps to improve communication, increase transparency and reduce conflict, resulting in a more harmonious community.
OGDESK
[HelpDesk - RWA / HOA View]
The Society App for HOA/RWA Members
Working in a team can be challenging and unproductive if roles and responsibilities are not clearly defined and processes are not in place to carry out duties efficiently. OGDesk was designed specifically for RWA/HOA teams to help them better engage each board member by clearly categorizing responsibilities under dedicated departments and sub-departments. This allows board members to carry out their duties independently of their physical presence.
OGDesk allows board members to effectively manage complaints, service requests, and changes requests from residents and homeowners, as well as coordinate with staff remotely. With the support of a custom-defined department and sub-department structure, and assigned department heads, HOA teams can distribute duties, delegate and coordinate tasks with the property management team. Real-time updates on every ticket action makes it virtually impossible to lose track of any activity or task, making the team work more organized, productive and efficient.
OGDesk allows board members to effectively manage complaints, service requests, and changes requests from residents and homeowners, as well as coordinate with staff remotely. With the support of a custom-defined department and sub-department structure, and assigned department heads, HOA teams can distribute duties, delegate and coordinate tasks with the property management team. Real-time updates on every ticket action makes it virtually impossible to lose track of any activity or task, making the team work more organized, productive and efficient.